Reference

Terms That Cover Your Account at MCW Gaming

These terms set out what you agree to when you open and use your MCW Gaming account — including how your wallet works, how deposits via bKash, Nagad, and Rocket are handled, and what we expect from both sides.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessOne account per personSubject to change with notice

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What These Terms Actually Cover

MCW Gaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with MCW Gaming means you have read and accepted these terms in full. They apply to every action on your account — deposits through bKash, Nagad, or Rocket; withdrawals back to your registered wallet; participation in any game or event on the platform.

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You must be of eligible age under your local law to hold an account. We reserve the right to suspend or close an account if we find the terms have been broken — this includes providing false registration details, operating multiple accounts, or attempting to manipulate
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game outcomes. Payments processed via local mobile wallets are subject to the clearing rules of each provider; MCW Gaming is not responsible for delays caused on the wallet provider's side. We may update these terms at any time. When we do, we publish the revised version
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here and the changes take effect from the date shown. Continuing to use your account after that date means you accept the updated terms. If you disagree with any change, you should close your account before the effective date. Availability of our services depends on your
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local law and eligible regions — it is your responsibility to confirm that access is lawful where you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

Reach Us About Your Terms Questions

If something in these terms is unclear — or you need to flag a dispute about a transaction, a wallet mismatch, or an account restriction — our support team is the right place to start. Have your registered mobile number ready so we can pull up your account quickly. Response times vary by channel and volume, but we aim to acknowledge every contact within one business day.

Team online

Live Chat

Chat with the support team directly from inside your account dashboard. Available during platform operating hours for account and terms queries.

Email Support

Send detailed terms or dispute queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can match your account.

Account Help Centre

Written answers to common terms questions — wallet limits, account eligibility, closure requests — available inside the Help section of your account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data is stored securely and used only to operate your MCW Gaming account and process your transactions. We do not share your personal details with third parties outside of what is required to process your bKash, Nagad, or Rocket payments. You can request a summary of the data we hold on your account by contacting support. Account closure requests are processed within a reasonable period, and your transaction history remains accessible to you for a defined retention window after closure.

Data Retention We keep your account and transaction records for the period required under applicable rules. After account closure, you can request access to your history during the retention window.

Account Security Your account is protected by a password and OTP verification tied to your registered mobile number. Never share your OTP with anyone — our team will never ask for it.

Wallet Verification Any change to your linked bKash, Nagad, or Rocket number requires identity re-verification before the new wallet is active for withdrawals. This protects your funds from unauthorised changes.

Contact for Changes To update account details, request data access, or raise a terms dispute, contact support through live chat or email with your registered mobile number as reference.

Common Questions About These Terms

These answers cover the questions we hear most often about account rules, wallet conditions, and what happens when something goes wrong.

Yes. Every transaction on your account — whether through bKash, Nagad, Rocket, or bank transfer — is covered by these terms. Each wallet provider also applies its own rules on top.

We can update the terms at any time, but we publish the change here with an effective date. Using your account after that date means you accept the updated version.

A name mismatch between your bKash, Nagad, or Rocket account and your MCW Gaming account may trigger a verification hold on withdrawals until the details are confirmed.

Contact our support team via live chat or email before the effective date of any update. Closure requests are processed within a reasonable period and your data is handled per our retention policy.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using the platform is lawful in your location before opening or continuing to use an account.

Reach support through live chat inside your account, or email us with your registered mobile number and the details of the transaction. We acknowledge all contacts within one business day.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account at MCW Gaming

Reach Us About Your Terms Questions

Live Chat

Email Support

Account Help Centre

Account Security and Data Under These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including bKash, Nagad, and Rocket?

02 Can MCW Gaming change these terms without warning?

03 What happens if my registered wallet name does not match my account name?

04 How do I close my account if I no longer agree with the terms?

05 Is this service available to everyone in Bangladesh?

06 Who do I contact if I have a dispute about a transaction or account action?

Terms & Conditions

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